Terms of Service
Yolk Host provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of Yolk Host agree to and are subject to our Acceptable Use Policy, Privacy Policy and the following Terms of Services:
Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Yolk Host, and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that Yolk Host shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Yolk Host.
Subscriber further acknowledges that Yolk Host’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall Yolk Host be held liable for any special or consequential damages, loss or injury.
Indemnification Policy
You agree to use all Yolk Host services and facilities at your own risk. Yolk Host specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Yolk Host be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold Yolk Host harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Yolk Host, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed, or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold harmless Yolk Host against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with Yolk Host’s network.
Yolk Host reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner is subject to removal from Yolk Host’s servers/network. Yolk Host shall be the sole judge of what violates this policy.
Billing
At this time, we bill monthly, quarterly, semi-annually, and annually, depending upon the plan. We provide a 7-day money-back (refund) guarantee. Each refund request must be submitted using our support ticket system located at the client area. Each refund request is evaluated on a case-by-case basis – depending on the situation, no refund, full refund, or partial refund will be issued. If a refund is not issued, an account credit may be issued. Yolk Host will only issue a refund or credit within 7 days after the initial sign-up date of the service. Therefore, Yolk Host retains the right to grant or deny any refund or credit request – not affected by date. For some special offers, the money-back guarantee day will be varied. To prevent abuse, only a client’s first invoice is eligible for a refund unless stated otherwise.
Refund only available for the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
Uptime Guarantee
Yolk Host offers each client with a 100% uptime guarantee. In the event that a 100% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However, credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a “compensation” credit, the client must do so by making a request by opening a support ticket.
Limitation of Liability
Yolk Host shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Yolk Host servers going off-line or being unavailable for any reason whatsoever. Furthermore, Yolk Host shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any website from one of Yolk Host servers. All damages shall be limited to the immediate termination of service.
Late Payments
All services are billed according to the date they were first activated. Must pay the due invoice before the due date, and if you do not pay for the service by the due date, it will be removed. Please ensure timely payment to avoid service removal.
Disclaimer
Yolk Host cannot be held liable for system downtime, crashes, or data loss. Yolk Host has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by Yolk Host are resold. Thus, certain equipment, routing, software, and programming used by Yolk Host are not directly owned or written by Yolk Host. Moreover, Yolk Host holds no responsibility for the use of our clients’ accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as Yolk Host sees fit. Yolk Host is not responsible for any client’s files, data or actions. FURTHERMORE, Yolk Host retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.